Privacy Policy
Your privacy is important to us. This Privacy Policy explains how The Transport Consultancy collects, uses,
stores and protects personal information when you visit our website, contact us, or use our services.
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Who we are
The Transport Consultancy provides specialist consultancy and support to HGV and PSV operators across the UK, including operator licence applications, transport compliance audits, DVSA-related support, Public Inquiry support, Transport Manager services, recruitment and training. For questions about this Privacy Policy or the way we handle personal information, contact us using the details in the “Contact us” section below.
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What information we collect
Depending on how you interact with us, we may collect and process:
- Your name, job title, company name and business contact details, such as your email address and telephone number.
- Information you provide when completing a website contact form, requesting a quotation, making an enquiry or instructing us to provide services.
- Information relevant to the consultancy services you request, which may include business, operator licence, compliance, vehicle, driver or Transport Manager-related information supplied to us by you or your organisation.
- CVs, employment history and other recruitment-related information where you apply for a role or use our recruitment services.
- Records of communications with you, including emails, telephone notes and documents you choose to share.
- Technical information about your visit to our website, where collected through website logs, analytics or cookies.
Please do not send us personal information that is not relevant to your enquiry or our agreed services.
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How we use your information
We may use personal information to:
- Respond to enquiries and provide information or quotations about our services.
- Deliver and manage the consultancy services you have requested.
- Communicate with clients, suppliers, professional advisers and other relevant business contacts.
- Support operator licence applications, compliance audits, regulatory matters, recruitment or training where these form part of our agreed work.
- Manage our business, invoices, accounts and records.
- Maintain the security and operation of our website and improve its performance, where applicable.
- Send relevant marketing or service updates where permitted by law and, where required, with your consent.
- Meet legal, regulatory, accounting or other applicable obligations.
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Our lawful bases for using personal information
Data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:
- Contract: where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
- Legitimate interests: where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. These may include managing enquiries, maintaining client relationships and operating our business.
- Legal obligation: where we need to process information to comply with the law.
- Consent: where we have asked for your permission for a specific purpose, such as certain marketing communications or non-essential cookies where consent is required. You can withdraw consent at any time.
The lawful basis used will depend on the specific purpose and circumstances of the processing.
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How we share information
We do not sell personal information. We may share it where necessary with trusted service providers and professional advisers who help us operate our business or deliver our services, such as website or IT providers, email and document systems, accountants, insurers or legal advisers.
We may also disclose information where required by law, to comply with a regulatory request, to establish or defend legal claims, or where you have asked us to share it as part of our work. We only share information that is appropriate for the relevant purpose and take reasonable steps to ensure it is handled securely.
If we use service providers that process personal information on our behalf, we expect them to protect it and use it only in accordance with our instructions and applicable law.
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International transfers
If personal information is transferred outside the United Kingdom, we will take steps required by applicable data protection law to ensure that appropriate safeguards are in place. Please contact us if you would like further information about any relevant safeguards.
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How we protect your information
We use appropriate technical and organisational measures intended to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure. No method of transmitting or storing information can be guaranteed to be completely secure, but we take reasonable steps to protect the information we hold.
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How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business and financial records, meet legal or regulatory requirements, and resolve disputes. The retention period depends on the type of information and the circumstances. When information is no longer needed, we will take steps to delete it or securely dispose of it.
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Your data protection rights
Depending on the circumstances and applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of your personal information in certain circumstances.
- Ask us to restrict how we use your information in certain circumstances.
- Object to processing based on legitimate interests, including certain direct marketing.
- Request a copy of certain information in a portable format, where this right applies.
- Withdraw consent where we rely on consent. This does not affect processing carried out before consent was withdrawn.
To exercise a right, please contact us using the details below. We may need to verify your identity before responding. Some rights are subject to legal conditions and exemptions.
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Marketing
We may send business-related updates where permitted by law. You can ask us to stop sending marketing communications at any time by using any unsubscribe option provided or by contacting us. We will continue to send essential service or contractual communications where necessary.
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Cookies and website analytics
Our website may use cookies or similar technologies. Strictly necessary cookies may be used to make the website function. If we use analytics or other non-essential cookies, we will provide appropriate information and request consent where required. The cookies actually used on the website should be checked and reflected in the website’s cookie settings or notice.
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Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy information when you visit them.
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Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve them. You also have the right to complain to the UK Information Commissioner’s Office (ICO). Information is available at https://ico.org.uk/.
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Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements. The latest version will be published on this page, with the updated date shown at the top.
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Contact us
The Transport Consultancy
Call Us
01788 891 608
07436 806 532
07554 779 768
Email Us
info@thetc.co.uk
We aim to respond within 1 working day.
UK Wide Support
We work with HGV and PSV operators across the UK.